Natural Balance Foods collects data to provide you a better browsing experience, to optimise our services and to offer you relevant products and/or services that connect to your interests. This data may come in the form of cookies of pixels. Below we will explain how these cookies work and how you can configure them.
WHAT IS A COOKIE?
Cookies are small text files that are saved on your computer through a website. Cookies typically contain information about your actions on the website: preferences you may have selected, pages you have visited… Unless you have adjusted your browser settings so that it will refuse all cookies, our systems will issue cookies as soon as you visit our website.
HOW LONG ARE COOKIES STORED IN MY BROWSER?
WHAT TYPE OF COOKIES DOES NATURAL BALANCE FOODS USE?
The cookies on our website are categorised according to their use (functional cookies, statistics cookies). Generally speaking, we distinguish between two types of cookies:
Functional cookies are essential to ensure that our website functions correctly. They also allow us to improve the performance of our website.
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits.
1 year_hjidNBFHotjar cookie.
This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
Used by the site to hide the cookie notice from users on subsequent page loads1 year
STATISTICS & ANALYTICS COOKIES
We use these cookies to collect information about the use of our website. They are used to record the performance and loading times of the website and specific pages.
This cookie is used by Google Analytics to understand user interaction with the website
This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.1 day
Cookie namePlaced byDescriptionsexpiration_fbpFacebookThis cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.2 monthsfrFacebookThe cookie is set by Facebook to show relevant advertisements to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.2 monthsIDEGoogleUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.1 year
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Here’s some of our most popular questions, if you have a specific question, check out our FAQ page to find your answer!